Free
What you'll learn
You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities
You will have the ability to apply the basic principles of QM and performance excellence, improve your processes and satisfy your customers and employees
You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization
You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices
You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture
You will be able to describe the various types of quality costs and approaches used for quality cost measurement
