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      Strategic ITSM Excellence: Navigating the Digital Transformation Landscape

      1 Lesson
      3 hours
      All Levels

      Free International Webinar – 2259 Institute of Global Professionals – …

      What you'll learn
      An essential framework for launching, delivering & executing digital transformation
      How to structure a digital transformation
      What precisely digital transformation is
      Understand innovation and how it's different to digital transformation
      What it takes to make digital transformations successful
      What makes digital transformations fail
      Why resistance to change is a major obstacle to digital transformation and a strategy to deal with it
      The two types of strategy essential for digital transformation (Delivery Strategy vs Execution Strategy)
      The importance of a digital transformation vision
      Delivery strategies and how they are structured
      The importance of innovation hubs
      The importance of a fit for purpose digital transformation culture and how to embed it
      The role of psychological safety in digital transformation
      The best way to monitor and measure performance of a digital transformation
      Design thinking
      Technology architecture for digital transformation
      A range of technologies that are important in digital transformation
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